Frequently Asked Questions
Ordering & Shipping
I'm not sure which colour I like, could I see the fabric in person?
We make it easy to choose from over 20 exclusive Henkaa convertible dress colours! Order fabric colour swatches to be mailed directly to your doorstep. Feel the Henkaa difference in the comfort of your own home with no commitment! Order 6 FREE swatches by entering code 6SWATCHES at checkout.
*NEW* Wedding Dress Fabric Swatch Set featuring Henkaa's luxurious Pure Ivory fabrics. Order your set today for FREE by entering code WEDSWATCH at checkout.
Swatches ship for FREE via Canada Post Lettermail (to Canada & USA) unless upgraded during checkout (additional fees apply). Allow 10-14 business days for delivery & add extra time when shipped outside Canada.
I love Henkaa! Where do I buy a convertible wrap dress?
Henkaa has been recommended to you by everyone from a coworker to a distant aunt, and you're hooked! Here are all of the simple ways to order:
Online: Add the products you love to your shopping cart and follow the prompts to finalise your purchase! Double-check your shipping address and choose your preferred delivery service. Once your order has been received, you will receive an email confirmation with your order number and a copy of your paid invoice. Please refer to our Shipping & Delivery page for more information on processing and shipping timelines.
Email: Contact our Customer Care team and we will happily assist you by providing amazing personalised advice and information about Henkaa products.
How far in advance should I place an order for a bridal party?
We strive to keep our dresses in stock, but they are occasionally more popular than we anticipate! It can take many weeks for products to be restocked after they go out of stock. Our collections are seasonal, and some colours are limited edition, we recommend ordering sooner rather than later to avoid disappointment and to check this important task off your wedding to-do list. If your preferred items aren't in stock, you'll still have plenty of time to place a pre-order and have your dresses delivered in time for the big day.
Note: Seasonal colours are only available while supplies last and are marked as having limited inventory on the website, so they should be ordered as soon as possible.
Please contact our Customer Care Team if you have any questions concerning inventory availability.
What is Pre-Order vs. In Stock?
Items that are in stock are immediately available for purchase and will be shipped according to the timelines listed on our Shipping & Delivery page.
Pre-order products are expected to be back in stock within the timeframe specified in the product description. Pre-order your desired items to assure that you'll be first in line when they're back in stock!
Note: Clearance products are available while quantities last and will not be replenished.
If you have any inventory-related questions, please contact our Customer Care Team, and we would be pleased to assist you!
Does Henkaa offer discounts & promo codes?
All of our convertible dresses, overlays, and Lenaa fabric accessories are Made in Canada using the highest quality fabrics, workmanship, and design to ensure that every detail is perfect. To be the first to know about upcoming specials, VIP shopping events, and new product announcements; sign up for our Newsletter, “Like” us on Facebook , and follow us on Instagram.
How much does shipping cost?
Please visit Henkaa's Shipping & Delivery page for the most up-to-date delivery rates. We offer FREE Standard Shipping on orders over a certain amount in Canada and United States as a thank you to our customers.
Do you ship internationally?
We ship to most regions within Canada, The United States, Australia & New Zealand.
If you live outside of these regions, please contact us at our Etsy Shop - Henkaa Studio for order and shipping options.
I'm excited for my order! How can I track the shipment progress?
The tracking number in your delivery confirmation email can be used to monitor the location of your package. Please see the Shipping & Delivery page for information about delivery timelines.
Swatches are sent by Canada Post Untracked Lettermail unless an upgraded shipping service is selected at checkout (additional fees apply). Allow 10-14 business days for delivery, plus additional time if shipping outside of Canada.
Please email us with your order number if you can't locate your shipping confirmation email and a member of our Customer Care Team would be pleased to assist you.
What currency will I see prices in?
Prices on the Henkaa website can be viewed in Canadian or US dollars.
On your laptop or desktop computer, click the currency toggle on the top left of the screen. On your mobile device or tablet, click the currency toggle on the bottom left of the navigation sidebar.
Henkaa accepts Sezzle (Canada & USA only) or discover a Retailer in your area if you prefer to purchase in the local currency.
What forms of payment do you accept?
Henkaa.com accepts the following payment methods:
NOTE: To use PayPal, you do not need to register for an account. You can pay with more methods (additional credit cards such as AMEX and Discover, debit, bank account, etc.)
If you are purchasing directly from an Authorized Retailer, inquire about their accepted payment options.
Does Henkaa have a payment plan option?
Yes, we have a payment plan option* for orders $150 CAD and above.
Pay for your Henkaa purchase in four interest-free payments with Sezzle in 3 easy steps:
1. Shop and add items to your cart.
2. Choose Sezzle at checkout. You'll see the Sezzle option in the payment options section after you fill in your address and choosing your shipping method. Choose Sezzle and you'll be redirected to Sezzle to Sign Up or Log In to complete your order.
If you don't see the Sezzle option right away, you're probably on the express checkout page (Shop Pay, Apple Pay or Google Pay). Click on the down arrow triangle beside card or payment method and choose "Alternative Payment Methods". Choose Sezzle and you'll be redirected to Sezzle to Sign Up or Log In to complete your order.
3. Your order will be shipped right away ( see our shipping timelines here) and your payments will be split up over 6 weeks. Are you a visual person? Click here for a visual recap on how to use Sezzle.
Note: Our standard return policy applies to Sezzle orders, based on the date that you receive your order, not the date that you complete your last payment. If your order qualifies for a return, Sezzle will be notified and will process your refund accordingly.
* Available to customers over the ages of 18 with a valid Canadian or United States phone number. You must be 19 years or older in Alabama, or if you are a ward of the state and live in Nebraska.
Experience Henkaa in Person
Where can I try on a convertible dress near me?
There are 2 easy ways to try Henkaa:
Visit us at an Event near you. Please check our Events page often, sign up to our newsletter and follow us on social media: “Like” us on Facebook and follow us on Instagram to find out about upcoming events in your area.
Find an Authorized Retailer near you - visit a Retailer in Canada
Don't see anyone in your area? Contact us and a member of our Customer Care team will be happy to provide you with information and advice to help you with your order.
How can I prepare for a Henkaa Pop Up or an appointment with Retailer?
The following tips should be shared with everyone who will be trying on Henkaa's Convertible Dresses and accessories (including yourself)
Bra: Wear a strapless bra or bustier with a deep V in the front and a low back. For hygienic purposes, it is best to wear a bra for fittings. Please avoid wearing lace or heavily textured bras. We highly recommend adhesive bras like Henkaa’s Infinity Bra because they offer the most styling flexibility.
Underwear: Wear seamless underwear and/or Spanx and avoid thongs, lace or thick seamed underwear. To get a better idea of the ideal underwear, take a look at our SeemFree™ Hiphugger Panty.
Shoes: Bring shoes that will be worn during the special event or a pair of high heels of similar height, as this will give you a better idea of where the dress will fall.
Other Stuff: Please avoid wearing heavy deodorant and or perfumes. If your hair is longer than your shoulder, bring a hair tie or a hair clip to make it easier to style and see unique back styles.
You can also check out our tutorials or view the style gallery photos to identify any particular styles you may want to try. Visit our Henkaa Blog to get some additional inspiration and to see why our customers love Henkaa!
Sizing & Fit
Where can I find your size chart and dress measurements?
You can find our size chart here. For approximate measurements of each dress, please check the product description of the item that you are interested in.
Try our Sizing Quiz to easily discover your Henkaa Size.
Should you have any additional questions or require assistance with choosing the right size for you, please contact our knowledgeable and helpful Customer Care team.
Does Henkaa have a Convertible Dress in Plus Size?
Henkaa's plus size convertible dresses fit individuals sized 14-24. We also believe in equality pricing, which means all dresses of the same design are the same price, regardless of size.
For women sized 12 to 14 with a fuller bust and/or waistline, we do recommend that you consider a Plus size since the straps are longer which allows more flexibility with styling options.
We highly recommend contacting one of our Authorized Retailers to try on the dress for your perfect fit.
Can your Convertible Dress be worn during maternity?
All of Henkaa's convertible dresses are maternity friendly. The adjustable straps can be worn above the baby bump for an elegant empire waist and the construction of the skirt and flexible sizing allows for your baby bump to grow. Our customers have worn Henkaa convertible dresses before, during and after pregnancy (our dresses are also nursing-friendly). Visit our Maternity & Motherhood gallery to see for yourself.
Do you have a Convertible Dress for children and youth?
The flexible sizing of Henkaa's dresses means that they can be adapted to smaller body frames. The Sakura Convertible Dress, particularly the Mini length, is a great dress for children and petite youth. Fitting adult sizes 0-14, the straps of the dress can be wrapped around a child at the chest and waist for coverage and snugness. The addition of a convertible bandeau ensures more coverage as well.
Please note that depending on the height of your child, and where you desire the length of the dress to fall, you may also want to consider the Sakura Midi, Sakura Maxi, Iris Midi or Iris Maxi. Our Iris Midi Convertible Dress in is very popular for school-aged to high school students.
Lastly, body shape will also determine how each dress length drapes on each person's body. The product description on the product pages provide approximate measurements of the garments to help you gauge which length is most suitable for your child.
Am I too tall for the floor-length Maxi dress?
Our Sakura Maxi and Iris Maxi Convertible Dresses are suitable for heights ranging up to 6' (wearing flats). There are unique styles that allow you to adjust the length of the dress and even shorten it with only styling and no alterations.
Can alterations be done to the hem of your Convertible Dresses?
Henkaa convertible dresses are size-flexible, allowing you to save time from dress fittings because it will change to fit to your body.
If you need to adjust the length of the dress, you can have it hemmed or trimmed cost-effectively with a trusted seamstress.
Sakura and Iris Convertible Dresses have a raw edge and can be easily tailored to your ideal length, with no special machine hemming required — just a straight cut. For Sakura and Iris, we recommend informing your seamstress that these dresses are cut on a bias.
Please note: Different styling techniques, as well as the type of shoes worn, will affect the length of the dress, so please be sure to keep that in mind before making any alterations.
Can you accommodate specific custom requests?
If you need a longer dress than our standard length or a colour that isn't available in the dress your want, please contact us via Henkaa Studio where we offer customization on our convertible dresses.
Only our convertible dresses are available in custom variations. There are no customizing for neckties, bow ties, or jewellery.
Styling & Dress Care
Are there "How to Style Convertible Dress" tutorials?
Our best advice is to take your dress out of the package, put it on and play around with it to discover all its possibilities! There is a style for every preference and skill level.
We have the most extensive style video library for convertible dresses available at your fingertips - head on over to our video tutorials library to browse styles or search for the look you're trying to achieve.
How do you wear a Convertible Dress with bra?
Henkaa carries a full line of undergarments suitable for all of our Lenaa™ fabric convertible dresses . We suggest wearing a self-adhesive bra, like the Infinity Bra , or a strapless bra coupled with the Convertible bandeau depending on your desired style. Some of our dresses, such as the Iris Convertible Dress and the Calla Convertible Dress, allow you to wear a full bra.
How do I wash & care for a Henkaa Dress?
We're all about making your life easier. Caring for your Henkaa convertible dress is stress-free! Simply place your dress in a Henkaa Laundry Wash Bag and into your washing machine on the delicate cycle in cold water. After it’s been washed, just hang to dry or place on a drying rack and it’ll be as good as new!
My dress is wrinkled, what do you recommend I do?
Our dresses have the added benefit of being wrinkle-resistant! However, if a dress is stored for an extended period of time, slight wrinkles may appear. Fear not, we've got a simple solution! We recommend using a steamer or during a shower, hanging your convertible dress on a pant hanger in the bathroom. The steam will help the dress lose its wrinkles and become party-ready for another night out!
I'm bringing my Henkaa dress on vacation! How do I fold my dress?
Henkaa convertible dresses love nothing more than to travel! Not only do our dresses wrap into small, convenient packages, they also help to eliminate many other articles of clothing because you can style and wear them in so many different ways and for so many occasions. That means you can pack light and save some room for souvenirs from your travels!
Simply hold the dress by the waistband with the straps facing away from your body, then fold in half towards you (bringing each side seam together at the waist). Now fold/roll the skirt down in 8-10" repeating sections until you reach the end of the skirt. Use the remaining strap length to twist loosely around your bundle and you're off!
What is your return policy?
Your happiness is our priority! Please visit our Return Policy page for all the information required for your return.
How do I cancel my order?
Please contact our Customer Care team as soon as possible if you would like to cancel your order.
If it has not been marked as fulfilled, we can attempt to cancel it but it is not guaranteed. If you have already received your shipping confirmation email, please accept the delivery and review our Return Policies to learn how to submit a Return Request.