Which currency will I be charged in?
To change the currency on your laptop or desktop computer, click the currency toggle on the top right of the screen. On your mobile device or tablet, click the navigation button on the top left of the screen, and the currency toggle will be in the sidebar.
Does Henkaa offer discounts & promo codes?
Which payment types do you accept?
- Apple Pay
- Google Pay
- Shop Pay
- Henkaa Gift Card
*To use PayPal, you do not need to register for an account. You can pay with more methods (additional credit cards such as AMEX and Discover, debit, bank account, etc.)
Can I change my order?
Can I cancel my order?
If you have already received your shipping confirmation email, please attempt to decline the delivery and if unsuccessful: please review our Return Policy to learn how to submit a Return Request.
What is Henkaa's return policy?
You have 30 days from the time of shipment receipt to return your items. All Intimates & Sale items ending in .98 are Final Sale.
To make a return request and for our full policy, visit here
What is my Henkaa size?
You can find our size chart here. For approximate measurements of each dress, please check the product description of the item that you are interested in.
Try our Sizing Quiz to easily discover your Henkaa Size.
What if I'm in between sizes?
Am I too tall for the floor-length Maxi dress?
Our Sakura Maxi and Iris Maxi Convertible Dresses are suitable for heights ranging up to 6' (wearing flats). There are unique styles that allow you to adjust the length of the dress and even shorten it with only styling and no alterations.
Should you require additional length, you can contact Henkaa Studio which provides more customized length options for Sakura, Iris and Ivy convertible dresses.
Does Henkaa have a plus size collection?
Henkaa's plus size convertible dresses fit individuals sized 14-24. We also believe in equality pricing, which means all dresses of the same design are the same price, regardless of size.
For women sized 12 to 14 with a fuller bust and/or waistline, we do recommend that you consider a Plus size since the straps are longer which allows more flexibility with styling options.
Is there a Henkaa kids/childrens collection?
Please note that depending on the height of your child, and where you desire the length of the dress to fall, you may also want to consider the Sakura Midi, Sakura Maxi, Iris Midi or Iris Maxi. Our Iris Midi Convertible Dress is very popular for school-aged to high school students.
Lastly, body shape will also determine how each dress length drapes on each person's body. The product description on the product pages provide approximate measurements of the garments to help you gauge which length is most suitable for your child.
Can a Henkaa dress be worn while pregnant?
As our convertible dresses and tops are machine washable, you won't have to worry about drying cleaning those inevitable spit ups and spills! As a mom, we realize you have a lot on your plate. Also, our apparel resists wrinkles, so you'll spend less time getting dressed when you also have to take care of the little ones.
Are there "How to Style Convertible Dress" tutorials?
Our best advice is to take your dress out of the package, put it on and play around with it to discover all its possibilities! There is a style for every preference and skill level.
We have the most extensive style video library for convertible dresses available at your fingertips - head on over to our video tutorials library to browse styles or search for the look you're trying to achieve.
What is the best bra & underwear to wear with a Convertible Dress?
As for bottoms, we suggest full coverage underwear, no thongs. We carry a Seemfree™ Hiphugger Panty and Seemfree™ Tummy Control Brief perfect for a flawless look underneath the dress.
Can alterations be done to the hem of your Convertible Dresses?
If you need to adjust the length of the dress, you can have it hemmed or trimmed cost-effectively with a trusted seamstress.
Sakura and Iris Convertible Dresses have a raw edge and can be easily tailored to your ideal length, with no special machine hemming required — just a straight cut. For Sakura and Iris, we recommend informing your seamstress that these dresses are cut on a bias.
If you're interested in hemming your Sakura or Iris at home, check out our blog post: How to Hem a Henkaa Convertible Infinity Dress
Henkaa's Ivy, Calla, and Viola dresses, as well as the Daffodil convertible overlay dresses have sewn hems that can be altered by a seamstress if needed.
Please note: Different styling techniques, as well as the type of shoes worn, will affect the length of the dress, so please be sure to keep that in mind before making any alterations.
What is the easiest way to choose a convertible dress?
Where can try on a Henkaa dress?
Visit us at an Event near you: please check our Events page often, sign up to our newsletter and follow us on social media: “Like” us on Facebook and follow us on Instagram to find out about upcoming events in your area.
Find an Authorized Retailer near you: visit a Retailer in Canada
Don't see anyone in your area? Contact us and a member of our Customer Care team will be happy to provide you with information and advice to help you with your order.
How can I prepare for a Henkaa Pop Up or an appointment with Retailer?
The following tips should be shared with everyone who will be trying on Henkaa's Convertible Dresses and accessories (including yourself)
You can also check out our tutorials. Visit our Henkaa Blog to get some additional inspiration and to see why our customers love Henkaa!
Can I see the colour and feel the fabric?
Wedding Dress Fabric Swatch Set featuring Henkaa's luxurious Pure Ivory fabrics. Order your set today for FREE by entering code WEDSWATCH at checkout.
Swatches ship for FREE via Canada Post Lettermail (to Canada & USA) unless upgraded during checkout (additional fees apply). Allow 10-14 business days for delivery & add extra time when shipped outside Canada.
Do you sell Henkaa gift cards?
How do I use my Henkaa gift card?
Do Henkaa gift cards expire?
Can I exchange a Henkaa gift card for cash?
What materials are your products made of?
Do I need to pre-wash my items?
How do I wash my items?
To learn more on how to ensure that your Henkaa convertible dress has a long lifespan visit our Dress Care page.
How do I dry my dress?
How do I stop my items fading?
How do I stop my items stretching?
How do I remove wrinkles from my dress?
How do I fold my dress?
Simply hold the dress by the waistband with the straps facing away from your body, then fold in half towards you (bringing each side seam together at the waist). Now fold/roll the skirt down in 8-10" repeating sections until you reach the end of the skirt. Use the remaining strap length to twist loosely around your bundle and you're off!
Who is Henkaa?
Does Henkaa have a retail showroom/store?
For information on upcoming Trunk Shows and Pop-Up stores featuring Henkaa in your region, see our Events page.
Does Henkaa support any charities?
Henkaa donates 1% of our sales to the Joanna Duong Chang Memorial Foundation to support girls and women to reach their fullest potentials. Jo's Foundation was established in 2020 by Jo's husband Stan and their children with the support of the Toronto Foundation.