Your happiness is our priority!

We want to ensure that you are completely satisfied with your purchase. If you are unsure about sizes or have any other questions regarding our products, please do not hesitate to contact us before p lacing your order.  You can reach us at info@henkaa com!

NOTE: If you purchased items through an Authorized Retailer, please contact the same Retailer regarding their shop policies . 

If you've already received your Henkaa package and changed your mind, we will gladly accept returns for items within 30 days from the date you received your order.*  Because we believe in true sustainability for the fashion industry, all of our returned garments are donated to a local women's charity here in Toronto where they can be used and loved.

*The following are not eligible for refund:

• Any Intimates Product (including all Infinity Bras, Breast Lift Tape, Seemfree Underwear and Tummy Control, and Styling Tape)
• Clearance Items (price ends in 0.98)
• Sample Items (product title contains "Sample")
• Gifts with Purchase
• Shipping Fees
• Gift Cards

Henkaa doesn't offer exchanges. Instead, you can return your garment(s) for refund and then place a new order for the product you desire!

Please make sure that all original tags are attached, and there are no signs of wear on any of the garment(s). This includes any type of stain, odor, or pet hair - we want these dresses to be in great condition for the women we are donating them to!

Henkaa reserves the right to refuse a refund or charge a 20% damage fee if the item(s) returned are not in new, unworn condition.

Please allow up to 3 weeks after a return has been received for a refund to be processed. 

Requesting a Return 

To make a return request, please contact Henkaa Customer Care and one of our friendly team members will be happy to assist you.  

Please have the following information available when you contact us:

• your name
• your order number ( can be found on your confirmation email, shipment email & packing slip)
• the item(s) you would like to return
• the reason for the return

We will provide you with a Return Authorization Number (RA#) and additional easy to follow instructions to process your request.

Unauthorized returns sent to Henkaa Inc. will not be accepted or issued a refund. 

My Order is Not Quite Right

Henkaa takes great pride in our product quality. For those rare occasions when a customer receives damaged, defective or mis-shipped (incorrect) items, our Customer Care team is available to make things right. Please contact us within 3 days of shipment receipt and we'll be happy to assist you!