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Returns & Exchanges

Your happiness is our priority!

We want to ensure that you are completely satisfied with your purchase. If you are unsure about sizes or have any other questions regarding our products, please do not hesitate to contact us before placing your order.

If you've already received your Henkaa package and changed your mind, we will gladly accept returns and exchanges for in stock, backordered and non clearance items within 30 days from the date you received your order.*

Amendments to backordered items may be subject to additional timelines if the item(s) you are switching to are not currently in stock - please contact Customer Care for more information. 

Returns and exchanges will be issued under the following conditions:

  • Garment(s) must be in a new, unworn, and unwashed condition with all tags attached
  • Garment(s) must not contain:
    • any pet hair, dust, dirt
    • any type of stains such as makeup, food, deodorant
    • rips, runs, tears or damages
    • odors infused into the dress such as perfume, deodorant or foreign scents

The customer is responsible for all shipping fees associated with returns and exchanges.

For customers returning packages from the United States, please see how to fill out the USPS customs form below in order to avoid extra charges. Henkaa reserves the right upon inspection to issue a 40% damage fee for the return of damaged merchandise.


Click to enlarge

Please allow up to 3-5 weeks processing time for a refund to be issued.

*NOTE: All Infinity Bras, SeemFree Intimates, Essentials ( Butterfly Bra Clips, Styling Tape, SoleSwap Foldable Flats) and items marked as Clearance and/or ending in .98 are Final Sale and cannot be refunded or exchanged. Gift receipt purchases cannot be refunded.

 

    Requesting a Return or Exchange

    To make a return or exchange request, please contact Henkaa Customer Care and one of our friendly team members will be happy to assist you.  

    Please have the following information available when you contact us:

    • your name
    • your order number ( can be found on your confirmation email, shipment email & packing slip)
    • the item(s) you would like to return/exchange
    • the reason for the return/exchange

    If you are within our generous return/exchange window, we will provide you with a Return Authorization Number (RA#) or Exchange Authorization Number (EA#) and additional easy to follow instructions to process your request.

    Unauthorized returns sent to Henkaa Inc. will not be accepted or issued a refund/exchange. 

    NOTE: If you purchased items through an Authorized Retailer, please contact the same Retailer regarding their shop policies.

    My Order is Not Quite Right

    Henkaa takes great pride in our product quality. For those rare occasions when a customer receives damaged, defective or mis-shipped (incorrect) items, our Customer Care team is available to make things right. Please contact us within 3 days of shipment receipt and we'll take care of you!

     

    Size Chart

    We’re on a mission to make sure women of all shapes and sizes can wear our clothes (and look damn good too)!

    Imagine products made in size ranges, making everything weight-fluctuation-friendly. Never worry about growing out of clothes - not even through pregnancy! Products designed to look good worn backwards, forwards and even inside-out... Seriously.

    FIND YOUR HENKAA SIZE

    US DRESS SIZES

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    PRODUCT

    HENKAA SIZES

    Sakura Convertible Dress

    ONE SIZE

    PLUS

    Iris Convertible Dress

    XS/S

    M/L

    1X/2X

    3X/4X

    Calla Convertible Dress

    XS/S

    M/L

    1X/2X

    3X/4X

    Blume Convertible Dress

    XS/S

    M/L

    1X/2X

    3X/4X

    Ivy Convertible Dress

    XS/S

    M/L

    1X/2X

    3X/4X

    Viola Convertible Dress

    XS/S

    M/L

    1X/2X

    3X/4X

    Hana Overlay

    ONE SIZE

    PLUS

    Daffodil Overlay

    ONE SIZE

    PLUS

    Convertible Bandeau

    XS/S

    M/L

    1X/2X

    3X/4X

    More For Less

    New price adjustments

    Much more value for you

    learn more

    Want to try it on?

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    You can visit our Showroom in Toronto or a local retailer in other select cities across Canada to try Henkaa before purchasing.

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