Does Henkaa accept order returns or exchanges?
All sales are final, and we are unable to accept returns or exchanges. We kindly encourage you to review our products, sizes, and policies thoroughly before making your purchase. Should you have any questions or concerns, we invite you to reach out to us prior to placing your order.
Can I cancel or change my order?
Our fufillment team aims to process orders promptly. If you need to cancel or make any changes, please reach out to us at your earliest convenience. We will do our best to assist you; however, please understand that we may have limitations in making changes once an order has been processed.
Can I receive a refund or store credit?
We kindly remind you that all sales are final, and we are unable to offer refunds or store credit. We encourage you to thoroughly review our products, sizes, and policies prior to making your purchase. Should you have any questions or concerns, please feel free to contact us before placing your order. Please note that we are unable to make exceptions to this policy, so we appreciate your understanding that all purchases are final.
What should I do if I receive a damaged or incorrect item?
Henkaa takes pride in our high service and product quality standards. Although this is a rare occurrence, if you happen to receive a damaged or incorrect item, we would greatly appreciate it if you could contact us within 3 days of delivery. When you reach out, please include your order number, a description of the issue, and any photos of the damaged or incorrect item. We will do our best to assist you in resolving the matter promptly.
Can I price match or add a discount code after submitting my order?
We are unable to offer price matching or the application of discount codes once an order has been submitted. All prices are considered final at the time of purchase. We recommend applying any discount codes before finalizing your order, as we are unable to make adjustments after it has been completed.
What should I do if I changed my mind?
We understand that there may be instances where some items do not fully meet your expectations. All sales are final, and we are unable to accept returns or exchanges. However, our size-flexible designs are perfect for gifting to friends and family. Additionally, you might consider selling your item through online marketplace platforms, or donating it to local charities or organizations, where your dress can bring joy to others.
What will happen if I return unauthorized and ineligible product(s)?
We will not accept returned products that are not authorized and eligible in accordance with our return policy. If an item does not meet our criteria, we will be unable to process a refund or exchange. In such instances, the returned item(s) will be shipped back to you at your expense, but we also offer the option for us to donate it to a local charity. If this occurs, we will return the item(s) to you, and you will be responsible for the return shipping costs.