Your happiness is our priority!
We want to ensure that you are completely satisfied with your purchase. If you are unsure about sizes or have any other questions regarding our products, please do not hesitate to contact us before placing your order.
If you've already received your Henkaa package and changed your mind, we will gladly accept returns of unworn, unaltered items with all original tags attached within 30 days from the date you received your order.* Please ensure there are no stains, odours, or pet hair on garments. Henkaa reserves the right to refuse a refund or charge a 20% damage fee if the item(s) returned are not in new, unworn condition. All returned garments in good condition are donated to a local women's charity in Toronto.
*The following are not eligible for refund:
- Any Intimates Product (including all Infinity Bras, Breast Lift Tape, Seemfree Underwear and Tummy Control, and Styling Tape)
- Any hair product
- Clearance Items (price ends in 0.98)
- Sample Items (product title contains "Sample")
- Gifts with Purchase
- Shipping Fees
- Gift Cards
Please allow up to 3 weeks after a return has been received for a refund to be processed. You will be deducted the value of your gift(s) with purchase should you decide to return your purchased item(s).
We do not offer exchanges. Instead, you can return your garment(s) for refund and then place a new order for the product you desire.
NOTE: If you purchased items through an Authorized Retailer, please contact your Retailer regarding their shop policies.
For orders including items from our online warehouse sale, please note we are not accepting returns, exchanges or order changes once your order has been placed. If you have any questions please visit our FAQ or reach out to our customer support team.
Requesting a Return
To make a return request, please contact Henkaa Customer Care and one of our friendly team members will be happy to assist you.
Please have the following information available when you contact us:
- your name
- your order number (can be found on your confirmation email, shipment email & packing slip)
- the item(s) you would like to return
- the reason for the return
We will provide you with a Return Authorization Number (RA#) and additional easy to follow instructions to process your request.
Unauthorized returns sent to Henkaa Inc. will not be accepted or issued a refund.
My Order is Not Quite Right
Henkaa takes great pride in our product quality. For those rare occasions when a customer receives damaged, defective or mis-shipped (incorrect) items, our Customer Care team is available to make things right. Please contact us within 3 days of shipment receipt and we'll be happy to assist you!