Your happiness is our priority!

We want to ensure that you are completely satisfied with your purchase. If you are unsure about sizes or have any other questions regarding our products, please do not hesitate to contact us before placing your order.

If you've already received your Henkaa package and changed your mind, we will gladly accept returns and exchanges for in stock, non clearance items within 30 days from the date you received your order.

Made to Order items are eligible to receive Henkaa credit only, minus a 15% administrative fee, within 30 days from the date you received your order. Amendments and cancellations for Made to Order items will only be made if you contact Henkaa by phone within 1 business day of purchase.

Returns and exchanges will be issued under the following conditions:

• Garment(s) must be in a new, unworn, and unwashed condition with all tags attached
• Garment(s) must not contain:
• any pet hair, dust, dirt
• any type of stains such as makeup, food, deodorant
• rips, runs, tears or damages
• odors infused into the dress such as perfume, deodorant or foreign scents

The customer is responsible for all shipping fees associated with returns and exchanges.

For customers returning packages from the United States, please see how to fill out the USPS customs form below in order to avoid extra charges. Henkaa reserves the right upon inspection to issue a 40% damage fee for the return of damaged merchandise.

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Please allow up to 3-5 weeks processing time for a refund to be issued.

NOTE: All Infinity Bras, SeemFree Intimates, Essentials ( Butterfly Bra Clips, Styling Tape, SoleSwap Foldable Flats) and items marked as Clearance and/or ending in .98 are Final Sale and cannot be refunded or exchanged. Gift receipt purchases cannot be refunded.

Requesting a Return or Exchange

To make a return or exchange request, please contact Henkaa Customer Care and one of our friendly team members will be happy to assist you.  

Please have the following information available when you contact us:

• your name
• your order number ( can be found on your confirmation email, shipment email & packing slip)
• the item(s) you would like to return/exchange
• the reason for the return/exchange

If you are within our generous return/exchange window, we will provide you with a Return Authorization Number (RA#) or Exchange Authorization Number (EA#) and additional easy to follow instructions to process your request.

Unauthorized returns sent to Henkaa Inc. will not be accepted or issued a refund/exchange. 

NOTE: If you purchased items through an Authorized Retailer, please contact the same Retailer regarding their shop policies.

My Order is Not Quite Right

Henkaa takes great pride in our product quality. For those rare occasions when a customer receives damaged, defective or mis-shipped (incorrect) items, our Customer Care team is available to make things right. Please contact us within 3 days of shipment receipt and we'll take care of you!