Where do you ship? Do you offer international shipping?
Henkaa.com ships to most regions of these countries:
- Canada
- United States
- Australia
- New Zealand
If you are interested in shipping to any of the following nations, send us a direct message through Henkaa Studio letting us know what products you would like to purchase:
| Austria | Germany | Norway |
| Belgium | Greece | Poland |
| Bulgaria | Hungary | Portugal |
| Croatia | Ireland | Romania |
| Cyprus | Italy | Slovakia |
| Czech Republic | Latvia | Slovenia |
| Denmark | Lithuania | Spain |
| Estonia | Luxembourg | Sweden |
| Finland | Malta | United Kingdom |
| France | Netherlands |
Where do you ship from?
Henkaa's headquarters are in Toronto, Ontario, Canada, where we design, manufacture, and ship our products. 🇨🇦
How much does shipping cost?
Based on location and order value amount, precise shipping costs are determined during the checkout process. The delivery standards and quoted transit times are shown in the reference chart below. Depending on the destination address provided during checkout, some of the services listed may be unavailable.
| Destination Country | Shipping Service | Transit Time* (business days) |
Processing Time‡ (business days) |
|---|---|---|---|
|
CANADA 🇨🇦 |
Economy CA/Expedited Parcel/Standard Free for orders $175 CAD+ (excluding YT NT NU) |
3-12 days | 3-5 days |
| FedEx Express Saver | 1-3 days | ||
| FedEx Standard Overnight | 1 day (PM) to most metropolitan areas. 2-3 days to other areas | Same or next business day for orders received by 9am ET | |
| FedEx Priority Overnight | 1 day (AM) to most metropolitan areas. 2-3 days to other areas | ||
|
USA 🇺🇸 |
Economy USA/Standard International^ Free for orders $175 CAD+ |
4-14 days | 3-5 days |
| FedEx Ground^ | 2-7 days | ||
| FedEx International Economy^ | 2 days to most areas | ||
| FedEx International Priority^ | 1 day to most areas | Same or next business day for orders received by 9am ET | |
|
AUSTRALIA 🇦🇺 & NEW ZEALAND 🇳🇿 |
APC Priority Worldwide Tracked^ | 12-16 days | 3-5 days |
| FedEx International Economy^ | 2-5 days | ||
| FedEx International Priority^ | 1-3 days | Same or next business day for orders received by 9am ET |
^ Customers are required to pay customs, taxes, and duties either at or after delivery
* Business days estimated using the carrier's delivery guidelines and are not guaranteed. Excludes handling and processing time
‡ Processing time is the average business days it takes from order submission until it is handed over to a shipping provider. This additional time is regarded as our handling time in addition to the transit time.
How does your FREE shipping offer work?
Henkaa offers Free Standard Shipping for purchases shipping within Canada and the USA that have a subtotal of $175 or more. This amount is determined BEFORE any applicable taxes and AFTER discounts and promotional codes.
Orders that qualify will automatically have shipping fees deducted in cart. Fees won't be subtracted if your order doesn't satisfy the minimum conditions for this promotion. Ground, Express, Overnight, or Priority services are not eligible for this offer.
Occasionally we may offer free shipping promotions, sign up for our newsletter to be the first to know!
By subscribing to our newsletter, you'll be the first to learn about any Free Shipping promotions we may occasionally offer.
Do you offer Express or Overnight shipping?
To check your options for Express, Overnight or Priority services, add all items to your cart and enter your shipping address. The timelines that are specified at checkout are not guaranteed. Not every product is eligible for upgraded Express, Overnight or Priority services.
PO Box addresses are not supported for orders upgraded to FedEx services.
Send us an email if you have any questions about Express, Overnight, or Priority services. For a delivery estimate, kindly include your mailing address and the items you are interested in.
PO Box addresses are not supported for orders upgraded to FedEx services.
Send us an email if you have any questions about Express, Overnight, or Priority services. For a delivery estimate, kindly include your mailing address and the items you are interested in.
How are shipping costs calculated?
The location, order size, weight, and service chosen during checkout are taken into account when calculating shipping costs.
The cost of shipping is subject to change at any time without notice. Additional delivery fees might be necessary for large, wholesale or bulk orders. Before billing any extra costs, Henkaa will always notify customers prior to shipment.
The cost of shipping is subject to change at any time without notice. Additional delivery fees might be necessary for large, wholesale or bulk orders. Before billing any extra costs, Henkaa will always notify customers prior to shipment.
How quickly will orders be processed for shipment?
The expected delivery standards that are provided at checkout do not include the handling and processing time of 3–5 business days. This range is not guaranteed and may increase during times of higher volume sales. Orders are not processed or shipped on weekends, provincial (Ontario) holidays, or Canadian federal holidays. Orders are only processed once full payment has been received. Shipping confirmation email will include tracking information.
How long does it take for a Pre-Order to ship?
Orders that include both pre-order and in-stock products will be held until every item is ready for shipping. The speed of processing a pre-order product will not increase if Express, Overnight or Priority shipping is chosen. Place separate orders if in-stock products need to be delivered first.
Are the estimated shipment delivery times guaranteed?
We try our best to provide average ETAs for the shipping services used to ship our products. We have no control over any delays brought on by a pandemic or a natural disasters. Delivery timelines are not guaranteed and are average estimates.
Henkaa is not liable for delays caused by extreme weather conditions, natural disasters, courier service holiday shipping schedules, or delays at Customs and Border Protection that are beyond our control. Alaska, Hawaii, the Canadian Territories, and other remote or international regions, such as mountainous or rural areas, may take longer than expected.
Henkaa is not liable for delays caused by extreme weather conditions, natural disasters, courier service holiday shipping schedules, or delays at Customs and Border Protection that are beyond our control. Alaska, Hawaii, the Canadian Territories, and other remote or international regions, such as mountainous or rural areas, may take longer than expected.
How do I track an order?
You may track the progress of your package using the tracking number in your shipping confirmation email. If you don't see the email in your inbox, check your promotions and spam folders.
Swatches are sent by Canada Post Untracked Lettermail unless an upgraded shipping service is selected at checkout (additional fees apply). Deliveries should be expected between 10 and 14 business days, plus an extra week or two for shipments outside of Canada.
What if no one is available to accept a delivery of an order?
Occasionally Henkaa uses delivery services that require recipient signatures. Someone must be present to sign for the package on the day of delivery. A note on how to pick up your package will be left by the delivery person. The parcel must be picked up from the carrier by the deadline provided.
Will I have to pay taxes, customs and duties upon delivery?
The good news is that there are no additional import fees for shipping addresses in Canada, as we are pleased to manufacture our convertible dresses here and ship from Toronto!
International customers are responsible for paying any and all fees that are billed to them upon or after delivery, including but not limted to customs, taxes, duties and tariffs. Henkaa will not be paying any of these related expenses on your behalf.
International customers are responsible for paying any and all fees that are billed to them upon or after delivery, including but not limted to customs, taxes, duties and tariffs. Henkaa will not be paying any of these related expenses on your behalf.
Why was my order shipped in multiple packages?
Despite our best efforts, we may ship orders in multiple parcels and potentially on different dates. Order may need to be split into many parcels for shipping, depending on the size and kind of products ordered. Shipping confirmation emails with the package's tracking number will be sent to via email for each shipment.
What happens if the tracking indicates that return to sender?
In the event that Henkaa's error lead to the return to sender, we will reship the package at no additional cost. If the reason for the return was an error by the purchaser and/or receiver, original shipping fees will not be refunded and we will reship at the expense of the purchaser. As we see fit, we will also provide alternative options.