Shipping & Delivery
All orders ship from Toronto, Canada.
If your item(s) is/are backordered, please check your order confirmation email for your shipment week. If your order includes both in stock and backordered items, your order will be held and shipped once all items are ready to ship. Please allow 7-11 business days from the last day of the shipment week for your order to arrive.
Standard Shipping
Standard shipping is free for all online orders of $200 CAD or more before taxes in Canada and the United States. We offer flat rate shipping of $12 CAD on orders of $199.99 CAD or less. Free in-store pick up is available for customers purchasing directly from a local Retailer carrying Henkaa's convertible dress collections.
Delivery of in stock items will take 7-11 business days (please allow up to 4 days to receive a shipping confirmation email with tracking information). Orders placed on Fridays after 10am EST, weekends or holidays will be processed and shipped the following week. Items may ship separately.*
If your item(s) is/are backordered, please check your order confirmation email for your shipment week. If your order includes both in stock and backordered items, your order will be held and shipped once all items are ready to ship. Please allow 7-11 business days from the last day of the shipment week for your order to arrive.
Express Shipping
Canada (ON, QC, MB, SK) - $29 CAD for the first item, $5 CAD for each additional item
Rest of Canada and United States - $39 CAD for the first item, $5 CAD each additional item
Orders placed before 9:00am EST will be processed and shipped on the same day. Orders placed after 9:00am EST will be processed and shipped the next business day. Orders placed on Fridays after 9am EST and on weekends and holidays will be processed and shipped the next business day. Please allow 2-3 business days after shipment confirmation for your order to arrive.*
Address changes cannot be made after an express order has been placed.
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*Henkaa does not ship outside of Canada and the United States, or to Puerto Rico, P.O. Boxes and Military APO/FPO/DPO addresses. Orders are only processed and shipped when payment is confirmed as received. We recommend that you give yourself enough time to receive your shipments in a timely manner. Henkaa cannot be held responsible for delays due to the courier service's holiday shipping schedule or for delays at U.S. Customers and Border Protection beyond which are our control. Alaska, Hawaii, Canadian Territories and other remote regions, including mountainous or rural regions, may take longer to ship.
Order Tracking
All orders (except swatch orders) are shipped with tracking number and signature options. Please contact Henkaa prior to placing an order if you cannot provide a "ship to" address where someone is present to sign for the package during regular business hours. If you cancel, redirect, refuse or cannot sign for a shipment without notifying Henkaa before it has been shipped, you are responsible for original shipping charges, any import fees that are incurred on the package and the cost of returning the package to Henkaa.
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NOTE: Shipping fees are subject to change without notice. Additional shipping charges may apply depending on the size and bulk of the order. Henkaa will always contact customers before any such charge is added.