If your item(s) is/are backordered, please check your order confirmation email for your shipment week. If your order includes both in stock and backordered items, your order will be held and shipped once all items are ready to ship. Please allow 7-11 business days from the last day of the shipment week for your order to arrive.
All orders (except swatch orders) are shipped with tracking number and signature options. Please contact Henkaa prior to placing an order if you cannot provide a "ship to" address where someone is present to sign for the package during regular business hours. If you cancel, redirect, refuse or cannot sign for a shipment without notifying Henkaa before it has been shipped, you are responsible for original shipping charges, any import fees that are incurred on the package and the cost of returning the package to Henkaa.
NOTE: Shipping fees are subject to change without notice. Additional shipping charges may apply depending on the size and bulk of the order. Henkaa will always contact customers before any such charge is added.