Shipping & Delivery
Shipping Basics
Henkaa is based in Toronto Canada, where we design, manufacture & ship our products 🇨🇦
We ship to most regions of:
- Canada
- United States
- Australia
- New Zealand
Exact shipping rates are calculated during checkout based on location and order size. The reference chart below are estimated rates and delivery standards:
| Destination Country | STANDARD Shipping | EXPRESS Shipping |
|
CANADA🇨🇦 |
3 - 5 days* |
Canada Express
1 - 3 days*
Fee calculated at checkout |
|
CANADA🇨🇦 |
3 - 5 days* $14 FREE on orders $200+ |
|
|
CANADA🇨🇦 |
3 - 8 days* $18 FREE on orders $200+ |
|
|
CANADA🇨🇦 |
7 - 14 days* $30 FREE on orders $200+ |
|
|
UNITED STATES🇺🇸 (Contiguous) |
5 - 7 days* $18 FREE on orders $200+ |
USA Express |
|
UNITED STATES🇺🇸 (AK HI) |
7 - 10 days* $30 FREE on orders $200+ |
|
|
AUSTRALIA🇦🇺 *** |
4 - 21 days* |
International Express ETA & fee calculated at checkout |
| NEW ZEALAND🇳🇿 *** |
4 - 21 days* $45+ |
Orders for Henkaa swatches are shipped FREE via Canada Post Lettermail (to Canada & USA) and do not include tracking numbers unless shipping service is upgraded during checkout (additional fees apply).
Please add all mechandise of interest to your cart and enter your shipping address to see express service options available to you. Timelines provided during checkout are not guaranteed.
Orders upgraded to Express Shipping cannot be delivered to PO (post office) Boxes.
Email us with Express inquiries and customized quotes. Please provide a mailing address and items of interest for a delivery estimate.
Shipping prices are calculated based on your location, order size & service selected at checkout.
Fees for shipping are subject to change at any time. Depending on the size and bulk of the order, additional shipping charges may apply. Henkaa will always notify customers before adding any additional expenses.
FREE Shipping & Pickup
Henkaa offers Free Standard Shipping on orders $200 or more within Canada & USA. This offer strictly applies to orders with a subtotal of $200 CAD or greater. This value is calculated before any applicable taxes and AFTER discounts and coupon codes.
Shipping fees will be automatically deducted from eligible orders. If your order does not meet our minimum requirements for this promotion, charges will not be deducted. This discount does not apply to express service options.
Occasionally we may offer free shipping promotions, sign up for our newsletter to be the first to know!
Authorized Henkaa Retailers provide options for free In-Store or Curbside Pickup! We have Retailers across Canada, the United States and Australia!
Find an Authorized Retailer near you to enquire about our Convertible Dress collections and place your order all while supporting a local small business.
Processing
Handling and processing time of 1-3 business days is not included in the quoted delivery standards. Orders are processed when payment is received in full. Tracking information will be included in your shipping confirmation email.
Make a note of the product's shipment date if the purchase includes a pre-order item. Orders containing both in-stock and pre-order products will be held until all items are available for shipment. Selecting Express Shipping will not increase the speed of pre-order fulfillment.
Orders with several items may be split into multiple packages; please check the order status page to confirm the status of each item.
Delivery
We do our best to provide the most accurate ETAs for delivery services used to ship our orders. However, delays caused by pandemic or natural disasters are out of our control. We do not claim that there are any guarantees on shipping timelines.
Henkaa is not liable for delays caused by extreme weather conditions, natural disasters, courier service holiday shipping schedules, or delays at Customs and Border Protection that are beyond our control. Alaska, Hawaii, the Canadian Territories, and other remote or international regions, such as mountainous or rural areas, may take longer than expected.
Henkaa sends packages through services that require signatures upon receipt. On the day of delivery, someone must be present to sign for the package.
If a recipient is unavailable to receive a shipment and the order is forwarded to an alternate pickup location it must be collected within the provided time frame. Any orders returned to Henkaa, due to the failure to collect the parcel, will be reshipped at the receivers expense and original shipping charges will not be refunded.
International Orders
We ship to most regions of:
- Canada
- United States
- Australia
- New Zealand
There are some products that we are unable to export outside of Canada. If this has an impact on an order, you will be notified.
If your shipping address is in Canada, the great news is that you do not because we proudly manufacture our Convertible Dresses here and ship from Toronto!
For international customers; yes, all fees billed to you upon delivery are at your expense. Henkaa will not be held responsible for any of these charges and will not provide any reimbursement.