All orders ship from Toronto, Canada.
Henkaa ships to most regions within Canada, The United States, Australia & New Zealand.
Free Local Delivery
Free local delivery on all orders is offered to select Greater Toronto Area locations:
Toronto, Mississauga, Brampton, Oakville, Woodbridge, Vaughan, Thornhill, Richmond Hill and Markham
Please allow 3-5 days for delivery. We are unable to offer curb-side pick up at this time. If you need your order sooner, please choose a paid express shipping option.
Standard Shipping
Please note shipping rates are calculated based on your location & order, and exact rates will be calculated at checkout please. Standard shipping is free for all online orders of $200 more before taxes and after discounts in Canada and the United States.
Canada:
Rest of Ontario (5 - 7 Business Days): $12 - $24
Other Canadian Provinces (5 - 10 Business Days): $15 - $30
Canadian Territories (7 - 10 Business Days): $20 - $40
United States:
Continental United States (5 - 10 Business Days): $15 - $30
Alaska & Hawaii (7 - 10 Business Days): $20-$40
Australia:
States & Internal Territories (12 - 15 Business Days): Starting at $75
New Zealand:
All Regions (12-15 Business Days): Starting at $55
In-store pick up is available for customers purchasing directly from a
local Retailer carrying Henkaa's convertible dress collections.
NOTE: If you are shipping outside of North America, there are some items we are unable to ship. Please contact us at info@henkaa.com for further information.
Canadian Provinces - $29 for the first item, $5 for each additional item
Contiguous United States - $39 for the first item, $5 for each additional item
For express orders to the Canadian Territories and Non-Contiguous United States, or other international locations, please reach out to info@henkaa.com for more information.
Order Tracking
All orders (except swatch orders) are shipped with a tracking number and signature options. Please contact Henkaa prior to placing an order if you cannot provide a "ship to" address where someone is present to sign for the package during regular business hours. If you cancel, redirect, refuse or cannot sign for a shipment without notifying Henkaa before it has been shipped, you are responsible for original shipping charges, any import fees that are incurred on the package and the cost of returning the package to Henkaa.
Shipping Terms
Shipping Zones:
Henkaa does not ship to Puerto Rico other US Territories or Possessions, P.O. Boxes, Military APO/FPO/DPO addresses or Australian External Territories. We unable to offer free shipping outside of North America.
Order Processing:
Orders placed before 9:00am EDT/EST will be processed and shipped on the same day. Orders placed after 9:00am EDT/EST will be processed and shipped the next business day. Orders placed on Fridays after 9:00am EDT/EST, weekends or holidays will be processed and shipped the following business day.
Pre-Ordered Items:
If your item(s) is/are pre-ordered, please note the order ship dates. Orders that include both in stock and backordered items, will be held and shipped once all items are ready to ship. You may receive items in multiple shipments, please check your order status page to confirm the status of individual items.
Order Timelines:
Orders are only processed and shipped when payment is confirmed as received. We recommend that you give yourself enough time to receive your shipments in a timely manner. Henkaa cannot be held responsible for delays due to the courier service's holiday shipping schedule or for delays at Customs and Border Protection beyond which are our control. Alaska, Hawaii, Canadian Territories and other remote or international regions, including mountainous or rural regions, may exceed estimated timelines.
NOTE: Shipping fees are subject to change without notice. Additional shipping charges may apply depending on the size and bulk of the order. Henkaa will always contact customers before any such charge is added.
