FAQs
For frequently asked questions, please visit here
For Return Policy, please visit here
Shipping
Where do you ship from?
Henkaa's headquarters are based in Toronto, Ontario, Canada, where we design, manufacture, and ship our products from 🇨🇦
How much is shipping within Canada 🇨🇦?
For a limited time, Standard Shipping within Canada is being offered at a flat rate of $15.00. Standard Shipping is free for orders that are $250 or more.
Upgrades to shipping services are determined by the weight and destination of the package. The information below provides delivery standards and quoted transit times. However, please note that depending on the provided destination address during checkout, certain services may be unavailable.
Expedited/StandardProcessing Time: 3-7 business days
Transit Time: 3-12 business days
Price: $15 for orders under $250 or FREE for orders $250+ (excluding YT NT NU)
FedEx Express Saver
Processing Time: 3-7 business days
Transit Time: 1-3 business days
Price: calculated at checkout
FedEx Standard Overnight
Processing Time: Same or next business day for orders received by 9am ET
Transit Time: 1 day (PM) to most metropolitan areas. 2-3 days to other areas
Price: calculated at checkout
FedEx Priority Overnight
Processing Time: Same or next business day for orders received by 9am ET
Transit Time: 1 day (AM) to most metropolitan areas. 2-3 days to other areas
Price: calculated at checkout
Upgrades to shipping services are determined by the weight and destination of the package. The information below provides delivery standards and quoted transit times. However, please note that depending on the provided destination address during checkout, certain services may be unavailable.
Expedited/Standard
FedEx Express Saver
FedEx Standard Overnight
FedEx Priority Overnight
How much is shipping to the USA 🇺🇸?
For a limited time, Standard Shipping most areas of the USA is being offered at a flat rate of $15.00. Standard Shipping is free for orders that are $250 or more.
Upgrades to shipping services are determined by the weight and destination of the package. The information below provides delivery standards and quoted transit times. However, please note that depending on the provided destination address during checkout, certain services may be unavailable.
Standard International^
Processing Time: 3-7 business days
Transit Time: 4-14 business days
Price: $15 for orders under $250 or FREE for orders $250+ (excluding FM MH PW)
FedEx Ground^
Processing Time: 3-7 business days
Transit Time: 2-7 business days
Price: calculated at checkout
FedEx International Economy^
Processing Time: 3-7 business days
Transit Time: 2 days to most areas
Price: calculated at checkout
FedEx International Priority^
Processing Time: Same or next business day for orders received by 9am ET
Transit Time: 1 day to most areas
Price: calculated at checkout
^ Customers are responsible for paying customs, taxes, and duties either upon or after delivery.
Upgrades to shipping services are determined by the weight and destination of the package. The information below provides delivery standards and quoted transit times. However, please note that depending on the provided destination address during checkout, certain services may be unavailable.
Standard International^
FedEx Ground^
FedEx International Economy^
FedEx International Priority^
^ Customers are responsible for paying customs, taxes, and duties either upon or after delivery.
How much is shipping to Australia 🇦🇺 & New Zealand 🇳🇿?
Upgrades to shipping services are determined by the weight and destination of the package. The information below provides delivery standards and quoted transit times. However, please note that depending on the provided destination address during checkout, certain services may be unavailable.
APC Priority Worldwide Tracked^
Processing Time: 3-7 business days
Transit Time: 12-16 business days
Price: calculated at checkout
FedEx International Economy^
Processing Time: 3-7 business days
Transit Time: 2-5 business days
Price: calculated at checkout
FedEx International Priority^
Processing Time: Same or next business day for orders received by 9am ET
Transit Time: 1-3 business days
Price: calculated at checkout
^ Customers are responsible for paying customs, taxes, and duties either upon or after delivery.
APC Priority Worldwide Tracked^
FedEx International Economy^
FedEx International Priority^
^ Customers are responsible for paying customs, taxes, and duties either upon or after delivery.
Does Henkaa offer international shipping?
Henkaa.com ships to most regions within these countries:
- Canada
- United States (excluding FM MH PW)
- Australia
- New Zealand
If you are interested in shipping to any of the countries listed below, please message us through Henkaa Studio:
| Austria | Germany | Norway | |
| Belgium | Greece | Poland | |
| Bulgaria | Hungary | Portugal | |
| Croatia | Ireland | Romania | |
| Cyprus | Italy | Singapore | |
| Czech Republic | Latvia | Slovakia | |
| Denmark | Lithuania | Slovenia | |
| Estonia | Luxembourg | Spain | |
| Finland | Malta | Sweden | |
| France | Netherlands | United Kingdom |
How does your offer for FREE shipping work?
Henkaa offers Free Standard Shipping for purchases being shipped within Canada and the USA* that have a subtotal of $250 or more. This amount is calculated BEFORE any applicable taxes and AFTER discounts and promotional codes have been applied.
Orders that meet the criteria will have shipping fees deducted automatically at the cart. Fees will not be subtracted if your order fails to meet the minimum requirements for this promotion. Ground, Express, Overnight, or Priority services are not eligible for this offer.
Occasionally, we may offer free shipping promotions. Sign up for our newsletter to be the first to know !
Do you offer Express or Overnight shipping?
To explore your choices for Express, Overnight, or Priority services, please place all items in your cart and provide your shipping address. The stated timelines at the checkout are not guaranteed. Please note that not all products are eligible for upgraded Express, Overnight, or Priority services.
Orders upgraded to FedEx services cannot ship to PO Box addresses.
Please feel free to send us an email at info@henkaa.com if you have any questions regarding our Express, Overnight, or Priority services. To provide you with an accurate delivery estimate, kindly include your mailing address along with the items you are interested in.
Orders upgraded to FedEx services cannot ship to PO Box addresses.
Please feel free to send us an email at info@henkaa.com if you have any questions regarding our Express, Overnight, or Priority services. To provide you with an accurate delivery estimate, kindly include your mailing address along with the items you are interested in.
How are the shipping prices calculated?
When calculating shipping costs, factors such as location, order size, weight, and chosen service during checkout are taken into consideration.
The shipping cost is subject to change at any time without prior notice. Additional delivery fees may be required for large, wholesale, or bulk orders. Henkaa will always notify customers before billing any extra costs prior to shipment.
The shipping cost is subject to change at any time without prior notice. Additional delivery fees may be required for large, wholesale, or bulk orders. Henkaa will always notify customers before billing any extra costs prior to shipment.
How quickly will orders be processed for shipping?
The expected delivery standards provided at checkout do not include the handling and processing time of 3–7 business days. This range is not guaranteed and it may increase during periods of higher volume sales. Orders are not processed or shipped on weekends, Ontario's provincial holidays, or Canadian federal holidays. Orders will only be processed once full payment has been received. The shipping confirmation email will include tracking information.
How long does it take for a pre-order to be shipped?
Orders that include both pre-order and in-stock products will be held until every item is ready for shipping. Choosing Express, Overnight, or Priority shipping will not expedite the processing of pre-order products. If in-stock products need to be delivered first, it is advisable to place separate orders.
Are the estimated delivery times for shipments guaranteed?
We make our best effort to provide average estimated time of arrivals (ETAs) for the shipping services utilized to deliver our products. However, it is important to note that we do not have any control over any delays caused by the shipping carrier. Therefore, the delivery timelines are not guaranteed and should be considered as average estimations.
Henkaa is not responsible for delays that may occur due to extreme weather conditions, natural disasters, holidays affecting courier services, or delays caused by Customs and Border Protection which are beyond our control. Delivery to Alaska, Hawaii, the Canadian Territories, and other remote or international regions, such as mountainous or rural areas, may take longer than anticipated.
Henkaa is not responsible for delays that may occur due to extreme weather conditions, natural disasters, holidays affecting courier services, or delays caused by Customs and Border Protection which are beyond our control. Delivery to Alaska, Hawaii, the Canadian Territories, and other remote or international regions, such as mountainous or rural areas, may take longer than anticipated.
How can I track an order?
You can track the progress of your package by using the tracking number provided in your shipping confirmation email. If you are unable to locate the email in your inbox, please check your promotions and spam folders.
Fabric swatches will be sent by Canada Post Untracked Lettermail unless an upgraded shipping service is selected at checkout (additional fees will apply). Deliveries can be expected to arrive within 10 to 14 business days, with an additional week or two for shipments outside of Canada.
What if there is no one available to accept the delivery of an order?
Sometimes, Henkaa utilizes delivery services that require a recipient's signature upon delivery. It is mandatory for an individual to be present on the day of delivery in order to sign for the package. If no one is available at the time of delivery, the delivery person will leave a note providing instructions on how to retrieve your package. It is crucial that the parcel be collected from the carrier within the designated deadline; otherwise, the shipment will be returned at the customer's expense.
Will I be required to pay taxes, customs, and duties upon or after delivery?
The good news is that there are no additional import fees for shipping addresses in Canada. We are pleased to manufacture our convertible dresses here and ship them from Toronto!
International customers are responsible for paying any and all fees that are billed to them upon or after delivery. These fees include, but are not limited to, customs, taxes, duties, and tariffs. Please note that Henkaa will not be paying any of these related expenses on your behalf.
International customers are responsible for paying any and all fees that are billed to them upon or after delivery. These fees include, but are not limited to, customs, taxes, duties, and tariffs. Please note that Henkaa will not be paying any of these related expenses on your behalf.
Why was my order shipped in multiple packages?
Despite our best efforts, orders may be shipped in multiple parcels and potentially on different dates. Orders may need to be split into several parcels for shipping, depending on the size and type of products ordered. Shipping confirmation emails containing the tracking number for each package will be sent to you via email.
What happens if the tracking indicates "return to sender"?
If the return is a result of an error made by the purchaser and/or receiver in providing an incorrect shipping address, the original shipping fees will not be refunded, and the purchaser will be held responsible for the expenses associated with reshipping. Additionally, we reserve the right to offer alternative options as we deem appropriate. If our error leads to the package being returned to the sender, we will reship it free of charge.