Your happiness is our priority!
We want to ensure that you are completely satisfied with your purchase. If you are unsure about sizes or have any other questions regarding our products, please do not hesitate to contact us before placing your order.
To make a return request, please refer to our Return policy and contact Henkaa Customer Care. One of our friendly team members will be happy to assist you by providing you with a Return Authorization number and instructions on how to return your item(s). Please ensure there are no stains, odors, or pet hair on garments. Henkaa reserves the right to refuse a refund or charge a 20% damage fee if the item(s) returned are not in new, unworn condition. All returned garments in good condition are donated to a local women's charity in Toronto.
We do not offer exchanges; however you can return the item(s) you do not wish to keep and purchase a new, desired item from the website.
Henkaa does not issue refunds for purchases made directly with an Authorized Retailer - please contact them about their policies.
Warehouse Sale
Please note we are not accepting returns, exchanges or order changes once your order has been placed. If you have any questions please reach out to our customer support team.
NOTE: All items marked as clearance and/or ending in .98 and intimates are Final Sale. Unauthorized returns sent to Henkaa Inc. will not be accepted or issued a refund/exchange.