Henkaa's Frequently Asked Questions

We make it easy to choose from over 20 exclusive Henkaa convertible dress colours! Order fabric colour swatches to be mailed directly to your doorstep. Feel the Henkaa difference in the comfort of your own home with no commitment! Order 6 FREE swatches by entering code 6SWATCHES at checkout.

NEW - Wedding Dress Fabric Swatch Set featuring Henkaa's luxurious Pure Ivory fabrics. Order your set today for FREE by entering code WEDSWATCH at checkout.

Swatches are always shipped for FREE via Canada Post Lettermail. Allow 10-14 business days for delivery & add extra time when shipped outside Canada.

Prices on the Henkaa website can be viewed in Canadian or US dollars.  

On your laptop or desktop computer, click the currency toggle on the top left of the screen. On your mobile device or tablet, click the currency toggle on the bottom left of the navigation sidebar.

Henkaa accepts Sezzle (Canada & USA only) or discover a Retailer in your area if you prefer to purchase in the local currency. 

Henkaa has been recommended to you by everyone from a coworker to a distant aunt, and you're hooked! Here are all of the simple ways to order:

In Person: To get a firsthand experience of Henkaa, locate an Authorized Retailer near you. Check out our Events page for upcoming Trunk Shows and Pop-Up shops featuring Henkaa in your area.

Online: Add products you’ve fallen in love with in your shopping cart and follow the prompts to finalise your purchase! Double-check your mailing address and choose your preferred shipping service. Once your order has been processed, you will receive an email confirmation with your order number and a copy of your paid invoice. Please refer to our Shipping & Delivery page for more information on processing and shipping timelines.

Email: Contact our Customer Care team and we will happily assist you by providing amazing personalised advice and information about Henkaa products.

We strive to keep our dresses in stock, but they are occasionally more popular than we anticipate! It can take many weeks for products to be restocked after they go out of stock. Our collections are seasonal, and some colours are limited edition, we recommend ordering sooner rather than later to avoid disappointment and to check this important task off your wedding to-do list. If your preferred items aren't in stock, you'll still have plenty of time to place a preorder and have your dresses delivered in time for the big day.

Note: Seasonal colours are only available while supplies last and are marked as having limited inventory on the website, so they should be ordered as soon as possible.

Please contact our Customer Care Team if you have any questions concerning inventory availability.

Items that are in stock are immediately available for purchase and will be shipped according to the timelines listed on our Shipping & Delivery page.

Preorder products are expected to be back in stock within the timeframe specified in the product description. Preorder your desired items to assure that you'll be first in line when they're back in stock!

Note: Clearance products are available while quantities last and will not be replenished.

If you have any inventory-related questions, please contact our Customer Care Team, and we would be pleased to assist you!

All of our convertible dresses, overlays, and Lenaa fabric accessories are Made in Canada using the highest quality fabrics, workmanship, and design to ensure that every detail is perfect. To be the first to know about upcoming specials, VIP shopping events, and new product announcements; sign up for our Newsletter, “Like” us on Facebook, and follow us on Instagram.

Please visit Henkaa's Shipping & Delivery page for the most up-to-date delivery rates. We offer FREE Standard Shipping on orders over a certain amount in Canada and United States as a thank you to our customers.

We ship to most regions within Canada, The United States, Australia & New Zealand.

If you live outside of these regions, please contact us at our Etsy Shop - Henkaa Studio for order and shipping options. 

You may also check out our store locator to find Authorized Retailers who carry the Henkaa brand.

Henkaa.com accepts the following payment methods:

• PayPal
• Google Pay
• Visa
• MasterCard

NOTE: To use PayPal, you do not need to register for an account. You can pay with more methods (additional credit cards such as AMEX and Discover, debit, bank account, etc.)

If you are purchasing directly from an Authorized Retailer, inquire about their accepted payment options.

The tracking number in your delivery confirmation email can be used to monitor the location of your package. Please see the Shipping & Delivery page for information about delivery timelines.

Swatches are sent by Canada Post Lettermail, this service does not include tracking. Allow 10-14 business days for delivery, plus additional time if shipping outside of Canada.

Please email us with your order number if you can't locate your shipping confirmation email and a member of our Customer Care Team would be pleased to assist you..

There are 2 easy ways to try Henkaa:

Visit us at an Event near you. Please check our Events page often, sign up to our newsletter and follow us on social media to find out about upcoming events in your area.

Find an Authorized Retailer near you - visit a Retailer in Canada, USA, or Australia

Don't see anyone in your area? Contact us and a member of our Customer Care team will be happy to provide you with information and advice to help you with your order.

The following tips should also be shared with for everyone who will be trying on ConvertiStyle™ apparel and accessories (including yourself!!):

• Bra: Wear a strapless bra or bustier with a deep V in the front and a low back. For hygienic purposes, it is best to wear a bra for fittings. Please avoid wearing lace or heavily textured bras. We highly recommend adhesive bras like Henkaa’s Infinity Bra because they offer the most styling flexibility. 
• Underwear: Wear seamless underwear and/or Spanx and avoid thongs, lace or thick seamed underwear. To get a better idea of the ideal underwear, take a look at our SeemFree™ intimates panty collection.
• Shoes: Bring shoes that will be worn during the special event or a pair of high heels, as this will give you a better idea of where the dress will fall. If you forget the shoes - don't worry, we have a few pairs you can try on too!
• Other Stuff: Please avoid wearing heavy deodorant and or perfumes. If you have long hair (shoulder length and longer), bring a hair tie or a hair clip to make it easier to style and see unique back styles.

You can also check out our tutorials or view the style gallery photos to identify any particular styles you may want to try. Visit our Henkaa Blog to get some additional inspiration and to see why our customers love Henkaa! 

You can find our size chart here. For approximate measurements of each dress, please click on the Details tab for the product you are interested in.

Try our Sizing Quiz to easily discover your Henkaa Size.

Should you have any additional questions or require assistance with choosing the right size for you, please contact our knowledgeable and helpful Customer Care team.

Henkaa's plus size convertible dresses fit customers sized 14-24. We also believe in equality pricing, which means all dresses of the same design are the same price, regardless of size.

For women sized 12 to 14 with a fuller bust and/or waistline, we do recommend that you consider a Plus size since the straps are longer which allows more flexibility with styling options.

For style inspiration, have a look at our Henkaa Style Gallery where Henkaanistas show off their unique take on truly making Henkaa Convertible Dresses their own. 

We recommend you make contact one of our Authorized Retailers to try on the dress for your perfect fit.

All of Henkaa's convertible dresses are maternity friendly. The adjustable straps can be worn above the baby bump for an elegant empire waist and the construction of the skirt and flexible sizing allows for your baby bump to grow. Our customers have worn Henkaa convertible dresses before, during and after pregnancy (our dresses are also nursing-friendly).

The flexible sizing of Henkaa's dresses means that they can be adapted to smaller frames of children and youth too! The Sakura Convertible Dress, particularly the Mini length, is a great dress for children and petite youth! Fitting adult sizes 0-14, the straps of the dress can also be wrapped around a child at the chest and waist for coverage and snugness. The addition of a convertible bandeau ensures more coverage as well. 

Please note that depending on the height of your child, and where you desire the length of the dress to fall, you may also want to consider the Sakura Midi or Maxi or Iris Midi or Maxi. Our Iris Midi Convertible Dress in particular is also popular for school-aged to high school students.

Lastly, body shape will also determine how each dress length drapes on each person's body. The Details tab in the product pages provide some approximate measurements to help you gauge which length is most suitable for your child.

Our Sakura Maxi and Iris Maxi Convertible Dresses are suitable for heights ranging up to 6' (wearing flats). There are certain styles that can lengthen and shorten the dress but will still show off your favourite Henkaa style! Also keep in mind that no matter what height you are, a casual look using the Maxi convertible dress as a Maxi skirt will flatter any body type and height!

Should you require additional length, you can contact Henkaa Studio which provides more customized length options for Sakura, Iris and Ivy convertible dresses.

Henkaa dresses are size-flexible so you can avoid the hassle of multiple fittings and alterations to fit the dress to your torso. 

If you need to adjust the length of the dress, you can have it hemmed or cut cost-effectively with a trusted seamstress.

Sakura, Iris and Blume Convertible Dresses have a raw edge and can be easily tailored to your ideal length, with no special machine hemming required — just a straight cut. For Sakura and Iris, we recommend informing your seamstress that these dresses are cut on a bias.

Henkaa's Ivy and Calla dresses, as well as our convertible overlays in Hana and Daffodil have sewn hems that can also be altered if needed.

Please note: Different styling techniques, as well as the type of shoes worn, will affect the length of the dress, so please be sure to keep that in mind before alterations.

If you need more length in your dress or don't see a colour offered in a dress you'd like, please head over to Henkaa Studio where we have more customized options to fit your needs. If you do not see an offering listed for what you're looking for, please contact Henkaa Studio with your questions. 

Please note that we only offer custom options for our convertible dresses. Custom neckties, bowties and jewellery options are not available.

Our best advice is to take your dress out of the package, put it on and play around with it to discover all its possibilities! There is a style for every preference and skill level.

We have the most extensive style video library for convertible dresses available at your fingertips - head on over to our video tutorials library to browse styles or search for the look you're trying to achieve.

Henkaa carries a full line of undergarments suitable for all of our Lenaa™ fabric dresses. We suggest wearing a self-adhesive bra, like the Infinity Bra, or a strapless bra coupled with the Convertible bandeau depending on your desired style. Some of our dresses, such as the Iris Convertible Dress and the Calla Convertible Dress, allow you to wear a full bra.

As for bottoms, we suggest full coverage underwear, no thongs. We carry a SeemFree™ panty and SeemFree™ Tummy Control perfect for a flawless look underneath the dress.

We're all about making your life easier. Caring for your Henkaa convertible dress is stress-free! Simply place your dress in a netted laundry bag and into your washing machine on the delicate cycle in cold water. After it’s been washed, just hang to dry or place on a drying rack and it’ll be as good as new!  

Our Hana and Daffodil chiffon and lace overlays are more delicate and require additional care. Please hand wash garments in mild detergent before hanging or flat drying.

The great thing about our dresses is that they are wrinkle-resistant! However minor wrinkles may become apparent if packed in a suitcase for too long. Have no fear, we have an easy fix! We recommend using a steamer or clipping your convertible dress on a pant hanger in the bathroom during a shower. The steam will help the wrinkles disappear from the dress and make it party-ready for another fun night out!

Our Henkaa garments love nothing more than to travel! Not only do our dresses wrap into small, convenient packages, they also help to eliminate many other articles of clothing because you can style and wear them in so many different ways and for so many occasions. That means you can pack light and save some room for souvenirs from your travels!

Simply hold the dress by the waistband with the straps facing away from your body, then fold in half towards you (bringing each side seam together at the waist). Now fold/roll the skirt down in 8-10" repeating sections until you reach the end of the skirt. Use the remaining strap length to twist loosely around your bundle and you're off!

Your happiness is our priority!

We want to ensure that you are completely satisfied with your purchase. If you are unsure about sizes or have any other questions regarding our products, please do not hesitate to contact us before placing your order.

To make a return request, please refer to our Return policy and contact Henkaa Customer Care. One of our friendly team members will be happy to assist you by providing you with a Return Authorization number and instructions on how to return your item(s). Please ensure there are no stains, odors, or pet hair on garments. Henkaa reserves the right to refuse a refund or charge a 20% damage fee if the item(s) returned are not in new, unworn condition. All returned garments in good condition are donated to a local women's charity in Toronto.

We do not offer exchanges; however you can return the item(s) you do not wish to keep and purchase a new, desired item from the website.

Henkaa does not issue refunds for purchases made directly with an Authorized Retailer - please contact them about their policies.

Warehouse Sale

Please note we are not accepting returns, exchanges or order changes once your order has been placed. If you have any questions please reach out to our customer support team.

NOTE: All items marked as clearance and/or ending in .98 and intimates are Final Sale. Unauthorized returns sent to Henkaa Inc. will not be accepted or issued a refund/exchange. 

For those rare occasions when an order is not quite right, our Customer Care team is available to assist you. Please contact us at info@henkaa.com within 3 days of shipment receipt and we'll take care of you!

NOTE: If you ordered directly with an Authorized Retailer, they will be happy to assist you.

Please contact our Customer Care department if you would like to cancel your order.

If your order has not been fulfilled, we will be able to cancel your order before it is shipped. If your order has already been packaged and is on its way to you, please accept the delivery, and give us a call. A member of our Customer Care team would be more than happy to assist you in processing a return for your items and issue you a Return Authorization Number within 30 days of shipment receipt. Please note that you will be responsible for all fees associated with your return shipment. Henkaa reserves the right to issue a 20% damage fee for the return of damaged merchandise.

If you ordered through an Authorized Retailer, please contact them for assistance.

Warehouse Sale

Please note we are not accepting returns, exchanges or order cancell once your order has been placed. If you have any questions please reach out to our customer support team.

NOTE: All items marked as clearance and/or ending in .98 and intimates are Final Sale. Unauthorized returns sent to Henkaa Inc. will not be accepted or issued a refund/exchange.

Sezzle is a payment solution provider, which enables you to pay by interest-free installment plans, you are able to buy now and pay later.

The total cost of your order will be broken down into 4 payments over 6 weeks, with only 25% of your order total due on your purchase date. The remaining amount is spread out over equal installments every two weeks.

As a Sezzle user, you can opt to have installments charged on their scheduled dates or should you wish, you can pay them sooner. If you are unable to make your Sezzle payment on time, you are able to re-schedule payment up to three times per order, with the first reschedule free of charge. 

Any customer over the age of 18 with a valid Canadian or United States phone number.*

You will be required to connect a payment method (debit/credit card or bank account) to your Sezzle account to place an order.

*You must be 19 years or older in Alabama, or if you are a ward of the state and live in Nebraska.

1. At checkout, select "Sezzle" as your payment option, then select "Pay Now" - you will not be charged until you complete check out on Sezzle.
2. Log-in or create an account.
3. Sezzle will send you a one-time password to verify your secure checkout.
4. Once approved, your order will be broken up into a payment plan.
5. Check-out on Sezzle and your order will be processed by Henkaa.

If you would like to learn more about how Sezzle works and their policies. Click here to view their support page.