Your happiness is our priority!

At Henkaa, we want to ensure that you are completely satisfied with your purchase. We will gladly accept returns and exchanges for Dresses and Bandeaus within 14 days from the date you received your order, as long as the conditions outlined below are met.

We highly recommend that color swatches are ordered in advance and that group orders are placed together, this way limiting exchanges due to color inconsistencies. If you are unsure about sizes or have any other questions regarding our products, please do not hesitate to contact us before placing your order.

Product Inspection

All returns and exchanges that are shipped to us are subject to a 15% re-stocking fee, plus applicable taxes. At Henkaa, we want to ensure you are completely satisfied with your experience. Please be sure to inspect your dress of any damages as mentioned under Conditions before returning. Henkaa reserves the right upon inspection to deem a 40% damage fee for the return of damaged merchandise.

Due to the intimate and hygienic nature of our accessories, these products are not returnable. Gift receipt purchases cannot be refunded.

Conditions

We accept authorized returns and exchanges on garments only under the following conditions:

• Garment(s) must be in a new, unworn, and unwashed condition with all tags attached
• Garment(s) must not contain:

Please contact us within 14 days of successful delivery of online orders (all shipments are tracked) to obtain a Return Authorization Number (RA#) or Exchange Authorization Number (EA#). Once you receive your RA# or EA#, please ship the item(s) back within 7 days. The package must be post-dated no later than 7 days after the number has been issued or else the RA# or EA# will become void and your return or exchange will not be accepted. If the package is sent to Henkaa after the 7 day period, we will not issue a refund and the item(s) will not be sent back to you.

Shipping

Shipping costs on returns and exchanges are the responsibility of the customer. With respect to exchanges, this includes shipping costs to return the original item(s) and to ship out the new item(s). The cost for shipping the new item(s) will be the same as our current shipping rates. Henkaa will cover shipping costs if there was a processing error on our behalf.

All packages sent to Henkaa from the United States must be shipped via United States Postal Service (USPS). If the package is not shipped via USPS, any customs, duties or commodity charges due to delivery will be the responsibility of the customer. Henkaa is not responsible for lost packages or for any damages that may have occurred to the garment(s) while being returned to Henkaa.

Refunds

Online refunds are processed upon successful receipt and inspection of the returned item(s) , through the original method of payment. A RA# is required for the return to be accepted. Refunds are calculated as follows:

Refund = (Value of the order) - (shipping and handling charges) - (if applicable, customs/duties or commodity charges) - (restocking fees)

Please allow up to 21 days from the date we receive the return shipment for the refund to be processed.

Exchanges

Exchanges are processed upon successful receipt and inspection of the returned item(s). An EA# is required for the exchange to be accepted. Before the newly requested item(s) can be shipped to you, payment for re-stocking of the original item(s) and for shipping of newly requested item(s) must be received.

Upon receipt of returned goods, if there is a refund required please allow up to 14 days for the refunded amount to be returned back to the account used for payment.

Note: We cannot guarantee that newly requested item(s) will be available immediately. Out-of-stock items will be shipped as they become available.

Incorrect Orders

If you believe Henkaa made an error in processing your order (E.g. wrong item(s) shipped), please contact us within 14 days so that we can resolve the issue. If we determine that an exchange is required, we will issue an EA#. Once we receive the original item(s), we will send you the correct item(s) and will cover the additional shipping and handling costs. We will also reimburse return shipping of the original item(s) as long as a copy of the return shipping invoice is provided (can be included in the package, emailed or faxed to us).

* All returns and exchanges must be authorized. After 14 days of receiving your order, we can no longer issue a RA# or EA#. Unauthorized returns cannot be accepted. If we receive unauthorized return shipments, no refund or exchange can be provided. *